Privacy Policy

This privacy policy sets out how WallCann uses and protects any information that you give WallCann when you use this website. WallCann is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. WallCann may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Privacy Policy for all sites using the WallCann System

All customer information is treated in accordance with this Privacy Policy for all websites using the WallCann System.

Our Privacy Policy constitutes part of WallCann System Terms and Conditions.

WallCann would like to assure you that we take your information and privacy very seriously. WallCann is bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia. This policy statement affirms our commitment to comply with those principles.

Information you provide us

For WallCann System to process an order from you, we need information such as your name, email or contact number, delivery address and payment details. Other information may also be collected with your permission from time to time. This may include preferences such as likes or dislikes, club affiliations or similar.

When you purchase goods and services from any website in the WallCann System or create a membership account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you place. You agree to provide WallCann with current, complete and accurate customer information when asked to do so by the website or an employee of

Outside of information that you enter on the web site, the WallCann System also receives and stores certain types of information when you interact with websites in the WallCann System, this is provided through the use of Cookies.

What are Cookies?

  • Cookies are alphanumeric identifiers that are placed on your computer's hard drive via your web browser.
  • Cookies enable our systems to recognise your browser and welcome you back to the various WallCann System stores.
  • By disabling cookies, you will not be able to participate in some of the features offered by WallCann System
  • Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
  • We recommend that you leave your Cookies enabled, otherwise you will not be able to shop with us.
  • Our cookies do not send us back any information about your computer or any other information on your hard drive.

How do we use the information?

Information that you have provided us will be used in the following ways:

  • To improve your shopping experience
  • To communicate to you new products and services, and periodically present the opportunity to participate in special promotions or offers. You have the option to opt-out of these communications by replying to the communication with an unsubscribe message or to change your preferences and details through the Control Panel on
  • To communicate issues or opportunities regarding the business or operations of WallCann System or any of its associate organisations
  • To generate a holistic but anonymous view of the WallCann customer base. This information allows us to analyse trends and demographics to help WallCann improve on the services provided
  • It is important to note that WallCann send communications to people who have "opted in" to receive email updates about products and special offers, and retain the right to inform our customers of changes in our business operations from time to time. We intend to honour our members' rights to privacy and do not set out to "spam" our members in any way. All emails sent include on "opt out" link.

Disclosing Your Information

  • Third party companies and individuals have been engaged to perform functions on behalf of WallCann System. Functions such as fulfillment and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.
  • WallCann will disclose information to appropriate authorities to comply with any law; enforce or apply the Terms and Conditions; or protect the rights or any users of a WallCann System website. WallCann will pass on any information relating to suspected fraudulent activity to appropriate authorities.
  • With organizations that we co-operate but do not own, your information will be shared with that business. Please note, that we only go into partnerships with stores or organisations who have the same regard to Privacy as we do.
  • From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.

Verification of Members

We do use various details to verify information given to us by our members. At times, we use:

  • names on member accounts to compare with information on credit cards
  • we use member phone numbers and email addresses provided to us to communicate with customers about payments
  • we use member addresses to check against credit card billing addresses etc.
  • in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities

Many of these checks are done manually and communication is handled carefully by a member of WallCann own Customer Support team.

Accessing Your Information

If you create an account with WallCann:

  • any information submitted by you can be viewed and changed by you at any time if the information is incorrect or out of date; and
  • you will be able to edit your profile on your account Control Panel section of
  • to view the entirety of information retained in relation to your account, please contact us and we will arrange for a copy to be forwarded to you.
  • To make changes to your account details, log-in to your account 'Control Panel' using your membership email address and password. Once logged in you are able to change your email address, password and billing details. Simply update the appropriate fields and click on "Change" to save the changes.

Information Security

  • All information submitted to sites using the WallCann System is secured using Secure Sockets Layer (SSL) software.
  • Information sitting on the WallCann website is protected by state-of-the-art encryption and firewall technology

Security Tips

  • Avoid using the same password for multiple online accounts.
  • will never e-mail or call a customer or member and ask that they disclose or verify their password, credit card, or banking account number. Such information should only be submitted when completing an order on websites in the WallCann System, contacting WallCann directly, or when making updates to your account Control Panel.
  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to WallCann for investigation.

Other Privacy information you should be aware of

Sign out or close your browser once you have finished shopping within the WallCann System or associate partner stores. This is to ensure that others cannot access your account and personal information.

If you share a computer with someone or are using a computer in a public place like a library or Internet café, you as an individual are responsible for the security of and access to that computer.

  • You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.
  • Further information can be obtained by reading the Privacy Act 1988


A member may not have more than one active membership, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as Gift Vouchers / Gift Certificates, promotional benefits and the value therein.

Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.

As a WallCann member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.

Virus Warning

All care is taken to ensure that the WallCann System websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Links to Other Websites

WallCann System websites provide links to other websites maintained by other companies, associations, organisations and government departments. WallCann System websites provide these links in the best interest of our members and customers and as such has researched to ensure they meet our high quality standards. However, WallCann do not accept any responsibility for the control and accuracy of content found in these websites.


Copyright in the WallCann website is the property of WallCann Pty Ltd. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of WallCann and third parties. This property may only be used for the purposes of browsing the WallCann websites and acquiring goods and services of websites in the WallCann System.

Applicable Law

These Terms and Conditions are governed by the laws in force in South Australia, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of South Australia, Australia and any courts, which may hear appeals from those courts.

What we Collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.


We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.