Please check your confirmation order for tracking details and for your delivery updates.
WallCann takes a lot of pride ensuring you receive your order accurately and on time.
Orders received before 2:00pm South Australian time, are dispatched on the same day except weekends and public holidays.
Whenever you order, you will receive a confirmation of your order in process, followed by a confirmation of dispatch email with the tracking number for the freight service you selected.
WallCann use the following reputable Express Delivery Couriers for reliable shipping to your door:
Australia & New Zealand Wide
For all small and light items.
Please allow 5 to 7 business days for delivery
STARTRACK - Star Track Express
For items up to 5Kg.
There are two services offered:
ATL also known as “Authority To Leave” is the most cost effective method however please only select this service for secure home or business locations. Delivery times are generally 2~3 days Australia wide.
No responsibility will be held for lost or damaged items. See WallCann Shipping Policy.
For a slight additional fee and peace of mind Signature On Delivery” is also offered.
This is the preferred method for Private address and unsecure locations whereby your signature is required.
For bulky and valuable items of 5kg or more we recommend the services of TNT Express.
They have two services to offer:
1. “Road Express” This method can only be used for physical addresses, however PO Boxes cannot be used.
Delivery times are generally 2~3 days Australia wide and a signature is also required.
2. “Overnight First Class” For urgently deliveries.
This service can be selected for all items 5kG or more.
*Please check with WallCann staff to ensure you are in an Overnight First Class Zone.
TNT Express do NOT deliver to P.O Boxes or Parcel Lockers, so please choose Startrack or Australia Post for this option.
International Shipping is currently offered to New Zealand, Canada and USA, for small parcels such as Jinni MD Products.
International Post to NZ is generally 10~14 Days , USA and Canada is 25~30 Days.
Not going to be at home when your delivery arrives?
No worries. The team prides itself in getting your order to you whereever you may be, even if you are travelling or working away from home.
We do go out of our way.
WallCann team members can make special arrangements via Australia Post for remote locations or if you don’t have a physical address you can provide.
For all other frequently asked questions please see our Shipping Policy.